At spincity, we believe gambling should be purely an entertainment activity — not a source of stress or hardship. That is why we provide a variety of tools and resources to help every player manage their gaming experience responsibly. The health and well-being of our players is always our top priority.
Responsible Gambling Warning: Gambling should be done for entertainment purposes only. Never bet more than you can afford to lose. If you or someone you know is struggling with a gambling problem, please seek help immediately.
Online gambling can be an enjoyable source of entertainment when done responsibly. However, like any activity involving money, it carries risks that must be understood and managed seriously. SpinCity doesn't just provide a top-tier gaming platform — we are also committed to ensuring every player enjoys a safe, controlled, and fun experience.
Responsible gaming means you are always in full control of your gambling activity. This includes setting realistic spending limits, playing only with money you can afford to lose without affecting your daily needs, and knowing when it is time to stop.
At spincity, we provide a range of self-control tools accessible directly from your account — from daily deposit limits to self-exclusion options for a set period — all designed to put full control of your gaming experience in your hands.
SpinCity provides a range of self-control tools that you can activate at any time directly from your account settings — no need to contact customer support.
Set the maximum amount you can deposit within a daily, weekly, or monthly period. Once the limit is reached, the system automatically blocks further deposits until the period resets. Changes to lower your limit take effect immediately; changes to increase your limit require a 24-hour waiting period.
Choose the maximum loss amount you are willing to bear within a given period. Once this limit is reached, the SpinCity system will automatically block your gaming session to prevent further losses. This tool is especially useful for players who want to play with more discipline and stick to a set budget.
Set a maximum duration for each of your play sessions. Once the time limit is reached, spincity will display a reminder and automatically end your session. This feature helps you avoid excessively long sessions that can impair decision-making and increase the risk of excessive losses.
Need a short break from the platform? Activate a cool-off period of 24 hours, 48 hours, or 7 days. During this time, your account will be blocked from any wagering activity. This gives you space to think clearly without the urge to keep playing. Account balance withdrawals remain available during the cool-off period.
For players who need a longer break, spincity offers self-exclusion options of 1 month, 3 months, 6 months, 1 year, or permanently. During the exclusion period, your account will be fully closed and you will not receive any marketing communications from spincity. This option cannot be reversed before the period ends.
Review a summary of your gaming activity at any time through your account dashboard. View your deposit, withdrawal, wins, and losses history over any period you choose. Full transparency over your activity helps you make more informed decisions about your gambling habits and detect any concerning patterns early.
Problem gambling rarely develops overnight. It usually grows slowly and subtly. Recognising the early warning signs is the most important step toward getting help before things get worse. Here are some signs to watch out for:
| Category | Warning Signs |
|---|---|
| Finances | Borrowing money to gamble, failing to pay bills, selling assets to keep playing |
| Emotions | Feeling restless or irritable when unable to play, relying on gambling to relieve stress |
| Behaviour | Hiding gambling activity from family, spending hours playing without stopping |
| Thoughts | Constantly thinking about ways to get more money to gamble, believing there is a "system" to guarantee wins |
| Social | Neglecting work or family responsibilities, withdrawing from usual social activities |
Important: Identifying these signs in yourself or someone you care about is a courageous first step. Don't wait until things get worse — reach out to SpinCity or a relevant support organisation for early guidance.
Answer the following questions honestly. If you answer "Yes" to three or more questions, we encourage you to contact the spincity support team or seek professional help.
Have you ever felt the need to bet increasingly larger amounts of money to feel the same level of excitement?
Have you ever tried to stop or cut back on gambling but failed despite your resolve?
Is gambling causing problems in your relationships with family, friends, or at work?
Have you ever borrowed money or sold something to fund your gambling?
Do you gamble to escape problems, sadness, or persistent boredom?
Do you hide your gambling activity or the amount of money you spend from people close to you?
Activating responsible gaming tools on SpinCity is simple and can be done on your own in under 2 minutes. All settings are saved securely and take effect immediately (or within the set timeframe for certain changes).
24/7 Support: The SpinCity customer support team is ready to help you activate any self-control tool at any time. Contact us via Live Chat in the SpinCity app or website.
Access your account via the spincity website or app using your username and password. Ensure your internet connection is secure before making any account setting changes.
Click your profile icon in the top right corner and select "Account Settings" from the menu that appears. You will be taken to your personal account management dashboard.
In your account settings, find and click the "Responsible Gaming" or "Limits & Controls" tab. This is where you will find all available self-control tools, including deposit limits, loss limits, session time limits, and self-exclusion options.
Choose the control tool you wish to activate and enter the appropriate limit value. For example, for a daily deposit limit, enter the maximum amount in Malaysian Ringgit you wish to set. Read the terms and conditions of each tool before confirming.
Click the "Save" or "Activate" button to confirm your settings. You may need to enter your account password or an SMS verification code to confirm the changes. The limits you set will take effect in accordance with the relevant review policy.
SpinCity partners with various organisations and provides direct support channels to assist players who need help with gambling-related issues.
The SpinCity customer support team is available 24 hours a day, 7 days a week to assist you with any responsible gambling concerns, including activating self-control tools and step-by-step guidance.
Send an email to the spincity support address for responsible gaming enquiries. Our team will respond within 24 business hours with detailed, fully confidential information.
Agensi Kaunseling dan Pemulihan Amanah (AKPA) provides professional counselling services for individuals and families affected by gambling problems across Malaysia. The service is confidential and requires no doctor's referral.
A peer support group that provides a platform for individuals to share experiences and receive moral support from others who have gone through similar situations. Meetings are held regularly across Malaysia and online.
SpinCity takes the protection of children and minors extremely seriously. Our platform has a strict policy that only individuals aged 18 and above are permitted to register and use our services.
During the registration process, every player is required to verify their age through a strict identity verification (KYC) process. Identity documents such as MyKad or a passport are required as valid proof of age.
We also encourage parents and guardians to use parental control software on devices shared with children to prevent unauthorised access to online gambling platforms.
Mandatory KYC Verification
Every new account must pass valid identity document verification before being able to make a deposit or withdrawal.
Immediate Account Closure
Any account found to belong to a minor will be closed immediately and all funds will be returned.
No Marketing to Minors
SpinCity does not send any marketing or promotional materials to individuals who do not meet the minimum age requirement.
Shared Device Controls
We encourage the use of separate logins and parental control software on devices shared with children at home.
Answers to the most frequently asked questions by spincity players about responsible gaming and self-control tools.
Still have questions? Contact the spincity support team via Live Chat or check the FAQ us for more information.
SpinCity is more than just a gaming platform — we are a community that prioritises a safe, fair, and responsible play experience. Register today and enjoy the best entertainment while staying in control with our comprehensive self-protection tools.