Please read this document carefully before registering or using any spincity services. By creating an account and using our platform, you agree to be bound by all the terms and conditions set out below. These terms are designed to protect your interests as a player and to ensure a fair, safe, and transparent gaming environment for all parties.
Our terms and conditions are built on six core principles that ensure a fair, safe, and enjoyable gaming experience for all Malaysian players.
All rules apply equally to every player without exception. spincity shows no favouritism — the same terms apply to new members and long-standing VIP players alike. This ensures fair and healthy competition across all games.
Our terms are designed to protect players from abuse, fraud, and irresponsible activity. Every rule exists for a reason — to safeguard your funds and ensure a transparent gaming experience.
There are no hidden terms at SpinCity. All bonus conditions, withdrawal limits, and account policies are displayed clearly and are easy to understand. We believe players deserve full knowledge of the rules before making any decisions.
Your personal and financial information is protected with 256-bit SSL encryption. spincity does not share your data with third parties without your consent, except as required by law or the relevant regulatory authorities.
SpinCity is committed to responsible gambling. Our terms include specific provisions to protect players vulnerable to gambling-related issues, including self-exclusion tools, cooling-off periods, and self-protection measures.
Our terms are updated periodically to reflect changes in law, products, and platform policies. Players will be notified of any significant changes via email and in-app notifications before the changes take effect.
To register and use SpinCity's services, you must meet the following eligibility requirements without exception:
You must be at least 18 years of age at the time of registration. spincity takes its responsibility to prevent underage gambling seriously. Any account found to have been registered by an underage individual will be closed immediately and all funds will be forfeited without compensation.
Important Notice: Gambling by minors is a serious offence. spincity has a zero-tolerance policy on this matter and will report such cases to the relevant authorities.
Each player is only permitted to hold one spincity account. Registering multiple accounts under the same individual — whether using different names, email addresses, phone numbers, or payment details — is strictly prohibited. Violation of this rule may result in the closure of all associated accounts and forfeiture of all account balances.
All information you provide during registration must be truthful, accurate, and current. spincity reserves the right to request supporting documents to verify any information provided at any time. Providing false or misleading information is a serious breach of these terms and may result in account closure.
You are solely responsible for the security of your account username and password. spincity recommends using a strong password and enabling two-factor authentication (2FA) for added protection. Do not share your login credentials with anyone, including family members.
As a platform that complies with international standards, spincity carries out a Know Your Customer (KYC) process for all members. This process is not only required by regulatory authorities but also serves to protect players from fraud and money laundering.
Note: The KYC review process is typically completed within 24–48 business hours. Withdrawals will not be processed until your KYC is fully verified. We recommend completing your KYC as soon as you register to avoid any delays later.
SpinCity reserves the right to conduct additional KYC checks at any time, particularly when unusual account activity is detected or when certain withdrawal thresholds are reached. Failure to provide the requested documents within the specified timeframe may result in a temporary suspension of your account.
SpinCity supports a wide range of payment methods for the convenience of Malaysian players, including FPX bank transfer, DuitNow, e-wallets such as Touch 'n Go and GrabPay, and cryptocurrencies such as USDT, Bitcoin, and Ethereum. All deposits are processed instantly and no additional charges are imposed by SpinCity.
Withdrawals for KYC-verified accounts are processed within 30 minutes to 3 hours for local bank transfers. Crypto withdrawals take between 1 and 6 hours depending on network congestion. The minimum withdrawal limit is MYR 50 and the maximum is MYR 50,000 per day.
Fund Policy: Funds must be withdrawn using the same payment method as the original deposit. This is a standard security measure to prevent money laundering. If the original deposit method is no longer available, please contact our customer support team for assistance.
Bonus funds that have not met the wagering requirement cannot be withdrawn. Only real cash (non-bonus) funds may be withdrawn at any time. Please review the Bonuses and Promotions section to understand how wagering requirements are calculated.
SpinCity offers a wide range of attractive bonuses and promotions for both new and existing members. All bonuses are subject to wagering requirements and specific terms stated in each promotional offer.
Bonuses may only be used on eligible games as specified in the relevant promotion's terms. spincity reserves the right to withdraw any bonus obtained through fraudulent means, including the use of automated software, collusion with other players, or exploitation of game bugs.
Warning: Any attempt to abuse spincity bonuses — including creating multiple accounts to claim registration bonuses repeatedly — will result in the cancellation of all bonuses and closure of the accounts involved.
Where spincity offers a no-deposit bonus or free spins, any winnings derived from such bonuses are subject to a maximum withdrawal limit as stated in the terms of the relevant offer. This limit is typically between MYR 100 and MYR 500 unless otherwise stated.
All games on spincity use a certified Random Number Generator (RNG) that is regularly audited by independent international bodies. The outcome of every game round is entirely random and cannot be manipulated by any party, including spincity itself.
In the event of a technical disruption, server failure, or connection issue during an active game, spincity reserves the right to void the affected game rounds and return the wager to the player's account. Any winnings displayed during a software error will not be paid out.
Players can set per-session wagering limits, daily loss limits, and playtime limits directly from account settings. spincity encourages all players to use these features to ensure an enjoyable and controlled gaming experience.
SpinCity expects all players to act respectfully and responsibly while using our platform. The following conduct is strictly prohibited:
SpinCity reserves the right to take immediate action, including account suspension or closure, should any of the above conduct be detected.
You may close your spincity account at any time by contacting our customer support team. Prior to closure, all eligible cash balances will be processed for withdrawal once all conditions are met. Bonuses that have not met the wagering requirements will be forfeited.
SpinCity reserves the right to suspend or close a player's account without prior notice in the event of a breach of these terms and conditions, suspected fraudulent activity, or upon instruction from a regulatory body. Legitimate funds belonging to the player will be returned once the investigation is complete and no violation is proven.
Players who wish to take a break from gambling may apply for self-exclusion through the account settings page or by contacting customer support. Self-exclusion periods range from 1 week to permanent exclusion. spincity will fully honour all such requests.
SpinCity treats your privacy as a top priority. We collect, process, and store your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable international standards.
The data we collect includes registration information, financial details for transaction processing, platform usage data, device information and IP addresses for security purposes, and data you provide when contacting customer support.
Your data is used solely to provide spincity's services, process transactions, conduct KYC verification, prevent fraud, comply with legal requirements, and improve the platform's user experience. We do not sell your personal data to third parties.
Your Rights: You have the right to access, correct, or request deletion of your personal data at any time. For more information, please refer to Privacy Policy our complete.
SpinCity is fully committed to promoting responsible gambling. We believe gambling should remain a form of entertainment, not a source of financial stress or personal hardship.
For more information and support resources, please visit our Responsible Gaming ours.
SpinCity provides its platform on an "as is" and "as available" basis. While we strive to ensure the service is available 24/7, we cannot guarantee that the platform will always be free from technical disruptions, scheduled maintenance, or events beyond our control.
SpinCity is not liable for any indirect, incidental, or consequential losses arising from the use of the platform, including loss of opportunity, loss of anticipated profits, or financial losses due to service disruptions beyond our control.
It is the player's responsibility to ensure that use of spincity's services is lawful in their country or region of residence. spincity accepts no liability if a player accesses these services from a jurisdiction where online gambling is prohibited.
SpinCity reserves the right to modify, update, or replace any part of these terms and conditions at any time. Changes take effect upon publication on this website with a new "Updated" date.
For significant or material changes, SpinCity will notify all members via registered email or in-app notification at least 7 days before the changes take effect. Continued use of the SpinCity platform after changes take effect will be deemed acceptance of the amended terms.
Note: We recommend reviewing these Terms and Conditions periodically to stay informed of the latest version. The most recent revision date is always displayed at the top of this page.
If you have any questions, concerns, or complaints regarding these Terms and Conditions, the spincity team is ready to assist you through the following channels:
For formal complaints or disputes that cannot be resolved through standard customer support, you may submit a complaint to the relevant regulatory body. SpinCity is committed to resolving every complaint fairly and transparently within 14 business days.
We value your feedback as it helps us continuously improve the quality of spincity's services for all players in Malaysia.
You now understand your rights and responsibilities as a spincity player. Register now and enjoy a safe, fair, and exciting online casino experience in Malaysia alongside more than 200,000 active members.